Kate

I'm so frustrated right now. This may be one of those stupid occasions when I actually cry. I've just spent two hours trying to get my Directv installed, only to be thwarted again because the people at MDU and Directv are morons. Since I moved from a regular Directv account to a multi-unit situation, my account type needed to change. It was not set up properly. In the course of figuring this out (and with the help of my installer, who was the only competent person I've dealt with), I've had them attempt to open a new account, run my credit - despite the fact that I've been with Directv for years, decide that I actually do not qualify to have the installation charge for one of the boxes waived because I'm not really a new customer (costing an additional $50 on top of the $40 installation I'd already paid), been passed back and forth between MDU and Directv multiple times, and answered the question 'how can I help you' so many times that I nearly asked if they couldn't read the God damned notes on the accounts. And the culmination of all this bullshit? They had to escalate the situation to an account manager, who will get back to me in 3 to 5 business days. Assholes. So, that's another morning off work without pay. And the prospect of still another one when these fuckers get their heads out of their asses. Does anyone offer me a discount of any kind for my trouble? No, but they're all very sorry.

Do I care this much about TV? I'm starting to reconsider.